KSA Jaw Fitness Solutions Privacy Policy

1. Information Collection

We may collect information when you use the Platform by registering for an account and participating in interactive features (such as submitting a review or rating and completing any other requested form), requesting a support from our team, making a purchase, chatting with us via any social media site or otherwise interacting with us. Such information includes the following:

• Personal Information

  This includes but is not limited to, your name, email address, phone number, social media accounts, profile picture, and street address.

• Feedback, reviews and ratings

  This includes any views, opinions, feedback, or survey responses you provide during interactions with us.

• Additional Information

  This category includes data such as your password, language preferences, sport and training history, and personal reflections shared during check-ins.

• Usage Data

  When you use our services, we collect data regarding the programs you engage in, videos you watch or download, content you consume, time you spent on the Platform and features you access. This information helps us understand how you use our services.

• Log Details

  We gather information about your interactions with our websites, such as web browser details, app versions, access times, viewed pages, and your IP address.

• Device Information

  This includes data about the device you use to access our Platform, such as device type, hardware specifications, operating system version, device identifiers, and mobile network information.

• User ID

  We assign a user ID to your account for identification and record-keeping purposes.

• Delivered Information

  This refers to information inferred or generated based on the data we have collected. For instance, we might approximate your location using your IP address or make educated guesses about your age and gender based on collected information.

• Information from Third-Party Sources

  We may obtain data from external sources, including third-party services you use to install the Platform or make purchases, calendar information integrated with our services, social media accounts when you log in through them, third-party related apps with your permission, and data made publicly available on other platforms.

• Publicly Available Information

  This category covers data you have made publicly accessible on various online platforms, websites, consumer research services, and business contact databases.

2. Information Use

We utilize the data we gather in the following ways:

• Service Provision and Maintenance

  This involves maintaining our Platform and providing our services effectively, including debugging to identify and rectify errors. The legal basis for this process is the execution of the user agreement between you and us.

• Enhancing the Services

  We continually work to improve our services, including the development of new features. Our legitimate interest in enhancing and expanding our Platform by exploring methods to enrich our offerings and business forms the legal basis for this procedure.

• Transactional and Relationship Communications

  This encompasses sending you transactional or relationship-related messages, such as account notifications, customer service responses, and other administrative communications. Our legitimate interest in offering pertinent information about our services, including details about your purchases from us, serves as the legal basis for this processing.

• Information Sharing

  We may communicate with you regarding products, promotions, services, events, and feedback requests. Additionally, we send news, gifts, or other information we believe will be of interest to you. You can opt-out information concerning marketing messages by following the unsubscribe instructions included in those communications. The legal basis for this process is our legitimate interest in providing information about products and services that may interest you, unless applicable law requires consent, in which case we will obtain it.

• Trend Monitoring and Analysis

  We monitor and analyze trends, usage, and activities associated with the Platform to improve our offerings and comprehend user needs and expectations. The legal basis for this process is our legitimate interest in enhancing our Platform.

• Fraud Prevention and Detection

  We detect, investigate, and prevent fraudulent transactions and other illegal activities. We also protect the rights and property of Jaw Fitness Solutions and others, including enforcing our agreements and policies. The legal basis for this procedure is our legitimate interest in fraud prevention and safeguarding our assets, customers, employees, and the public.

• Legal Compliance

  We comply with legal requirements, such as processing transactional records for tax filings and other regulatory activities. The legal basis for this processing is compliance with legal obligations under applicable laws related to areas like taxation and consumer protection.

• Anonymous or Aggregated Data

  We may collect anonymous or aggregated data that cannot reasonably be used to identify you. This data is generated from your interactions with our Platform, such as general usage patterns, and it is used for purposes like trend analysis and service improvement. Since this data is non-identifiable, it is processed without linking it to any personal information, ensuring full anonymity.

• Personalization

  We also use personal data to tailor your experience, offering recommendations and suggestions based on your specific usage patterns, preferences, and behaviors within the Platform. This process relies on identifiable information, such as your activities, preferences, and engagement history, to provide a more customized and relevant experience. Unlike anonymous data, this involves personalizing services directly linked to your account and identity.

• Personalized Recommendations

  Based on your tracked progress, we can offer personalized program recommendations, suggest content that aligns with your interests, or guide you to the next steps in your journey.

• Progress Analytics

  We analyze progress data to generate insights about your learning habits, helping us refine the services we offer to better suit your needs.

3. User Progress Tracking and Data Protection Compliance

As part of our Platform's functionality, we record user progress across various services to provide a personalized and seamless experience. To ensure the security of your data, we will spare no effort to ensure that all progress-tracking activities are as compliant with the Saudi Arabia’s Personal Data Protection Law (PDPL) as reasonably and commercial practicable, offering you robust protections for your personal information and allowing us to create the best experience to our users.

• Progress Data

  We may record some of your activity on the Platform, such as completed courses, watched videos, and other interactive features, to provide tailored recommendations and track your progress through the services. This allows us to offer personalized experiences based on your specific needs and interests.

• Purpose of Progress Tracking

  We collect this data to improve the quality of our services and provide you with detailed insights into your personal progress. This information is used to optimize your experience, helping you to track milestones, set goals, and receive personalized suggestions based on your usage patterns. This data helps us create a user-friendly experience without compromising your privacy.

• PDPL Rights

  In accordance with PDPL, you have the right to access, correct, update or delete any of your data that we store through the Platform settings.

• Data Minimization and Retention

  We follow a principle of data minimization, meaning we only collect and store data that is necessary for providing our services. Your progress data will be retained only for as long as you maintain an active account with us or as long as it is necessary to fulfill our legal and contractual obligations. Once you choose to terminate and delete your account, all progress data will be permanently erased in accordance with PDPL protocols.

4. Information Sharing

We might reveal information about you in the following ways, and as further detailed in this Privacy Policy or when we gather the information:

• Your access to the Platform is authorized by the insurance provider who has access to your personal information. Your data will be utilized for business evaluation and analysis purposes;

• With entities and service firms, including email service providers, payment processors, fraud prevention vendors and providers, analytics providers, advertising partners, and other service firms, who conduct services for us;

• To external professional advisors of Jaw Fitness Solutions, such as accountants, auditors, lawyers, subject to appropriate confidentiality commitments;

• If we believe the disclosure aligns with or is mandated by applicable laws or legal processes, including but not limited to court orders, subpoenas, or other lawful requests from public authorities that aim to meet national security or law enforcement prerequisites;

• If we think your actions are inconsistent with our user agreements or policies, if we suspect a breach of the law, or if it's essential for purposes such as prevention, investigation, detection, prosecution of criminal offenses, or executing criminal penalties, safeguarding the rights, property, and safety of Jaw Fitness Solutions or others, or establishing, exercising, or defending legal claims;

• In connection with events such as mergers, sale of company assets, business financing, or the acquisition of our business, or a part of it, by another company;

• Among Jaw Fitness Solutions and our prospective parents, affiliates, subsidiaries, and other entities under common control and ownership;

• With your explicit consent or at your direction, such as when you opt to share your actions taken through the Platform using share or similar features or when you link your account with third-party services.

5. Services by Third Parties

6. Transfer of Data

Jaw Fitness Solutions is headquartered in Lebanon and conducts operations in various countries. Consequently, we, along with our service firms, may handle certain types of data in regions that may not offer data protection standards comparable to those in your home jurisdiction. However, progress-related data, as described in the PDPL, will continue to be stored in PDPL-compliant locations, unless otherwise communicated. When necessary by law, we ensure suitable protection for the transfer of personal data in line with applicable regulations. This can involve obtaining your consent, depending on the applicable rules and regulations, or implementing Standard Contractual Clauses. If pertinent, you can obtain a copy of these Standard Contractual Clauses by sending an email to us at info@jawfitness.com.

7. Privacy Rights

You can keep your account information up-to-date, like your name, password, and email address, by either logging into your account, reaching out to our Help Center, or dropping us an email at info@jawfitness.com.

Regardless of your location, you have the option, subject to specific legal restrictions, to:

• Gain more insight into the data we hold about you.

• Access the data we have about you, even in a portable format.

• Rectify any inaccuracies in the data we have about you. You can update your information, such as your name, email address, or password, by logging into your account or contacting us at info@jawfitness.com.

• Choose to opt out of sales of your data, targeted advertising, or sharing by adjusting your preferences using our website or mobile device settings.

• Request the deletion of your data from our records.

In case you decide to delete your information, please keep in mind that we may need to retain certain data as required or allowed by law.

8. Verification

We might need to confirm your request by asking you to provide information that matches our records.

9. Appeals

If we deny your request, you may appeal our decision by emailing info@jawfitness.com.

10. Children Policy

We do not knowingly collect data from children under the age of 18. If we learn that we have collected data from a child without parental consent, we will delete it promptly.

11. Mobile Push Notifications

With your permission, we send promotional and other push notifications to your mobile device. You can turn off these notifications at any time by adjusting the notification settings on your mobile device.

12. Data Security

We take data security seriously and implement a variety of measures, including encryption, access controls and regular audits, to protect your information from unauthorized access or disclosure, however we cannot guarantee its security. Please safeguard your login credentials and report any unauthorized access to your account.

13. Changes to this Privacy Policy

We may update this Privacy Policy as our practices evolve. All changes and updates will be posted on this page with an updated effective date. Please review it periodically for changes.

14. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at info@jawfitsolutions.com.